Refund & Return Policy
At Antah.shop, we aim to provide high-quality handmade products and a satisfying customer experience. Since our products are handcrafted, slight variations are natural and not considered defects.
Return Eligibility
You may request a return within 7 days of receiving your order under the following conditions:
- The item received is damaged or defective
- The wrong product was delivered
Non-Returnable Items
The following items are not eligible for return or refund:
- Customized or personalized products
- Used or worn items
- Products returned without original packaging
- Items damaged due to misuse or mishandling
Return Process
To initiate a return, please contact us with your order details and clear images of the product. Once approved, you will be provided with return instructions.
Refund Process
After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 5–7 business days and credited back to your original payment method.
Cancellation Policy
Orders can be cancelled within a limited time after placing the order. Once the order is processed or shipped, cancellation may not be possible.
Shipping Charges
Shipping charges are non-refundable unless the return is due to our error (such as wrong or damaged product).
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please check with your bank or payment provider. Processing times may vary depending on your payment method.
Contact Us
If you have any questions regarding returns or refunds, feel free to contact us at:
Email: shopantah@gmail.com
Phone: +91 7267966661